Shipping policy.
How and when orders placed through our website are processed, shipped, and delivered.
1.1 This Shipping & Delivery Policy explains how and when orders placed through our website are processed, shipped, and delivered.
1.2 This policy forms a legally binding part of the contract of sale between you and us (SOE Health Limited) and should be read together with our Terms & Conditions.
1.3 Nothing in this policy affects your mandatory statutory rights as a consumer.
2.1 Orders are typically processed within 1–2 business days.
2.2 Orders placed on weekends or public holidays will be processed on the next working day.
2.3 If an item is temporarily unavailable, we will notify you by email.
3.1 We offer free standard delivery within mainland UK.
3.2 International shipping costs (including VAT where applicable) are:
- Europe: £9.95
- Outside Europe: £50.00
3.3 The applicable delivery cost is always shown to you at checkout before you confirm your order.
4.1 Estimated delivery times after dispatch:
- United Kingdom: 5–7 business days
- Europe: 5–7 business days
- Rest of world: 5–7 business days
4.2 Unless otherwise agreed, we will deliver without undue delay and in any event within 30 days of the contract coming into force. If we cannot meet this, we will inform you and you may agree a new date or cancel for a full refund.
4.3 Delivery times are estimates and may vary due to customs inspections, regional delays, or other logistical factors beyond our control.
5.1 Orders are generally shipped via FedEx.
5.2 Tracking information will be sent to you by email after dispatch.
6.1 International shipments may incur customs duties, taxes, or import fees levied by the destination country.
6.2 Where not collected by us at checkout, these costs are not included in our product or shipping prices and must be paid by the receiver.
6.3 Customs processing may cause delays depending on local regulations. Please check your destination country's requirements before ordering.
7.1 Where you are a consumer, the risk of loss of or damage to the goods passes to you when you (or a person identified by you, other than the carrier) take physical possession of the goods.
7.2 Where you are not a consumer, risk passes on dispatch.
7.3 This policy does not limit your statutory rights regarding faulty, damaged or non-conforming goods (see our Terms & Conditions and Refund & Return Policy).
8.1 If delivery is unsuccessful, FedEx will leave a notification with collection or re-delivery instructions.
8.2 Parcels are typically held for up to two weeks before being returned to us.
8.3 If a shipment is returned due to non-collection or an incorrect address you provided, additional shipping fees may apply for re-delivery.
9.1 Please ensure all delivery details are complete and accurate at checkout.
9.2 We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address information provided by you.
10.1 If your parcel is delayed, damaged, or appears to be lost, please contact us at info@forestair.life.
10.2 We will work directly with the courier to resolve the issue promptly and, where appropriate, arrange a replacement or refund in line with your statutory rights.
11.1 In some cases, items from the same order may be sent in separate parcels.
11.2 There is no additional charge for split shipments.
For any delivery-related questions, please contact:
Beeston, Nottingham NG9 2TG
United Kingdom
Email: info@forestair.life
We're here to help.
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